Buffering, slowness, and quality
How playback quality is chosen and what to do when classes pause to buffer.
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Dance Alive picks playback quality automatically based on your network speed — there's no manual quality setting. When the network can't keep up, the player drops to a lower resolution so playback continues. If it can't even keep up at the lowest quality, it stops and buffers.
When you see buffering
The fix is almost always a network one:
- Move closer to your Wi-Fi router — or move the router somewhere with fewer walls between you and it
- Restart your router — unplug it, wait 30 seconds, plug it back in
- Switch from 2.4 GHz to 5 GHz if your router has both bands (5 GHz is faster but shorter range)
- Pause other downloads happening on the same network
- Disconnect from VPN — VPNs commonly throttle video traffic
Check your speed
Run fast.com. A few rough thresholds:
- Under 3 Mbps — expect buffering even at low quality
- 3-5 Mbps — fine for standard definition
- 5+ Mbps — fine for high definition
Casting issues
If you're casting to a TV via AirPlay and the picture stutters, the bottleneck is usually the Wi-Fi link between your phone and the TV. Move both closer to the router.
If your speed test shows plenty of bandwidth but classes still buffer, contact us with the result of the test and the class title.
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