My video won't play

If a class stalls, refuses to load, or shows a spinner forever, work through these in order.

Try this first

1. Refresh the page
2. Sign out (avatar dropdown → Sign Out) and sign back in
3. Try a different browser — Chrome, Safari, or Firefox

Network checks

• Move closer to your Wi-Fi router or restart the router
• If you're on a VPN, disconnect and try again
• Pause any other large downloads or video streams on the same network
• Run a quick speed test at fast.com — anything below 3 Mbps will struggle

Device checks

• Close other browser tabs and apps to free up memory
• Restart your phone, tablet, or computer
• Update your browser to the latest version

Still broken

Please contact us with:

• The class title or URL
• Your device (iPhone 15, MacBook Air, etc.)
• Your browser and version
• What you see — frozen player, error message, blank screen

We'll get back to you as soon as we can.