Joining a live class

Live online classes come in two flavors: Weekly classes (included with any paid membership) and Workshops & Intensives (booked and paid for separately on Mindbody).

Weekly classes — book in the app

Active members can reserve Weekly classes directly on Dance Alive.

1. Open /classes from the Live tab in the top nav
2. Find the class and time you want
3. Tap Book This Class

You'll see your Zoom join link inline once the class window opens. Mindbody also sends you a confirmation email with the link.

If you're not a paying member, the in-app booking returns "Renew your membership to book this class." You can either start a membership at /signup or drop in via Mindbody for that single class (Mindbody charges separately).

Workshops and Intensives — book on Mindbody

Workshops and Intensives aren't included with streaming membership and aren't booked through Dance Alive. Tapping them on /classes opens Mindbody, where you pay for that specific event.

Cancelling a reservation

Use the cancel link in your Mindbody confirmation email, or go to Mindbody directly. You can cancel any time before the class starts — there's no late-cancel penalty.

If something goes wrong

• "Setting up your access — retrying in a moment..." — your subscription is being provisioned (usually fewer than 60 seconds). The app retries automatically.
• "Booking is temporarily unavailable. Please try booking directly on Mindbody." — the Mindbody backend is down. Use the link to book on Mindbody directly.
• No confirmation email after booking — check your spam folder, then make sure your Dance Alive email and Mindbody email match.

If you're still stuck close to class time, contact us.